# Reviewing Institution Access Requests

Canonical page: https://carecard.ca/knowledge/care-card-guide/campus-admin/reviewing-requests
Language: en-CA









When a Student, Intern, or Volunteer requests access to a program at your
campus, their request lands on your **Requests** page. There you approve it,
reject it, or ask for more information.

You are not the only reviewer. **Requests** is shared with the Institution
Admins and Program Coordinators who cover the same students, so any of you can
act on the same request.

## The Requests Page [#the-requests-page]

Each row is one access request.

<img alt="Requests page listing pending access requests with green email chips, role, campus, and program-term columns" src="__img0" />

Two details aren't obvious at a glance:

* **The Email chip is colour-coded** — Green means the requester's email domain
  matches yours. Amber means it does not, so you can spot someone signing up
  with a personal address.
* **The Program column carries its term** — It shows the term and how that term
  relates to today, such as `Practical Nursing · Spring/Summer 2026 · Current`,
  or **Future**, **Past**, or **Term unavailable**.

## Filtering by Status [#filtering-by-status]

The queue shows one status at a time. Use the **Status filter** (<Filter />)
above the table to switch between them:

| Filter          | What it means                                   |
| --------------- | ----------------------------------------------- |
| **Pending**     | Waiting for a decision                          |
| **Info needed** | Paused while you wait for the requester         |
| **Approved**    | Program access is active                        |
| **Rejected**    | The request was not granted                     |
| **Expired**     | No decision was made before the request expired |

Only rows in the status you are viewing can be selected. Switching the filter
clears your current selection.

## Deciding on a Request [#deciding-on-a-request]

Tick one or more rows, then open the **Action** menu (<Dots />) above the table.
The choices depend on the status you're viewing:

| Viewing                                 | Actions available                         |
| --------------------------------------- | ----------------------------------------- |
| **Pending**                             | **Approve**, **Reject**, **Info Needed**  |
| **Info needed**                         | **Approve**, or move back to **Pending**  |
| **Approved**, **Rejected**, **Expired** | **Hide** only, to clear it from your view |

Picking an action asks you to confirm in the **Confirm request action** dialog.
Acting on several at once opens a **Bulk update progress** dialog — use **Cancel
Remaining** to stop partway.

<Callout type="warn">
  You can't approve a request for a past or unavailable term. Remove it from your selection to
  enable **Approve**.
</Callout>

<Callout type="info">
  **Info Needed** pauses a request without closing it. Message the requester to say what's missing.
  It stays in your queue until a reviewer moves it back to **Pending**.
</Callout>

## After You Approve [#after-you-approve]

Once a request is **Approved**, that person's program access is active. You can
follow what they submit from [Tracking
Progress](/care-card-guide/campus-admin/tracking-progress).

<Callout type="info">
  Already know who is enrolling? A Program Coordinator can pre-approve them so their requests clear
  automatically, skipping this queue. See the [Program Coordinator
  Guide](/care-card-guide/program-coordinator/pre-approving-students).
</Callout>