# Reviewing Institution Access Requests

Canonical page: https://carecard.ca/knowledge/care-card-guide/program-coordinator/reviewing-requests







When a student, intern, or volunteer requests to join your program, their
request lands on your **Requests** page for you to review.

## The Requests page [#the-requests-page]

Each row is one access request, showing who's asking, the institution,
campus, and program they've selected, and a status: **Pending**, **Rejected**,
**Info Needed**, or **Expired**. Approved requests move out of your working
queue automatically, so they aren't part of this filtered list.

Requester emails are colour-coded to help you scan the queue at a glance —
green and bold if the email domain matches your own institution's, orange if
it doesn't.

<img alt="Requests page listing pending student access requests with their email, role, campus, and program" src="__img0" />

## Deciding on a request [#deciding-on-a-request]

Select one or more rows and use the **Action** menu. The choices available
depend on the request's current status:

* From **Pending** — **Approve**, **Reject**, or **Info Needed**
* From **Info Needed** — **Approve**, or send it back to **Pending**
* From **Approved**, **Rejected**, or **Expired** — **Hide** only, to clear it
  from your view

<img alt="Action menu open on a selected request showing Approve, Reject, and Info Needed options" src="__img1" />

Confirm the action in the **Confirm request action** dialog. When you act on
several requests at once, a progress dialog tracks **Total**, **Succeeded**,
**Failed**, and **Cancelled** counts, with a **Cancel Remaining** button if
you need to stop partway through.

<Callout type="info">
  Marking a request **Info Needed** doesn't remove it from your queue — it just pauses it. Use the
  student's message thread to explain what's missing, and their request stays visible until you (or
  they) move it back to **Pending**.
</Callout>

## After you approve [#after-you-approve]

Once a request is **Approved**, that student's program membership is active
and their **Requirements** page becomes available to them. Head to
[Verifying Requirements](/care-card-guide/program-coordinator/verifying-requirements)
when their documents start coming in.

<Callout type="info">
  If you already know who's enrolling before they request access, [Pre-Approving
  Students](/care-card-guide/program-coordinator/pre-approving-students) lets their requests clear
  automatically — skipping this review queue altogether.
</Callout>