# Verifying Requirements

Canonical page: https://carecard.ca/knowledge/care-card-guide/program-coordinator/verifying-requirements



Once a student submits a requirement, it's your job to check the document
and record a decision on the **Verification** page.

## The Verification page [#the-verification-page]

Select a student to open their requirement list on the left and, on the
right, the documents they've attached to whichever requirement you select.
Open any file full-screen to inspect it closely before deciding.

Each requirement shows one status: **Not Started**, **Submitted** (pending
your review), **Processing**, **Approved**, **Rejected**, **On Hold**,
**Conditional**, or **Cancelled**. Decision buttons only appear on
requirements that are **Submitted** or **On Hold** — there's nothing to
decide on the others yet.

## Making a decision [#making-a-decision]

* **Approve** — a single button, no comment required.
* **Reject** — opens a menu with three outcomes: **Reject**, **On Hold**, or
  **Conditional Approval**.

Choosing Reject, On Hold, or Conditional Approval opens a dialog titled with
that outcome. You must enter a **Comment** explaining your decision before
**Submit** becomes available — **Cancel** closes the dialog without saving
anything.

<Callout type="warn">
  Only Reject, On Hold, and Conditional Approval require a comment. Approve doesn't, since there's
  nothing for the student to act on. Write comments the student can actually use — what's wrong, and
  what to submit instead — since it's the only thing they see explaining your decision.
</Callout>

## After you decide [#after-you-decide]

Your decision, your name, and your comment appear back on the requirement as
**Reviewer Feedback** — visible to the student the moment you submit it. If
they need to resubmit, they'll cancel their submission, attach a new file,
and send it back through, which returns the requirement to **Submitted** for
your review again.

## Good to know [#good-to-know]

* You only see requirements for students in your own program.
* A student's [Certificate](/care-card-guide/user-guide/certificate) only
  becomes available to them once every one of their requirements shows
  **Approved** — so an item left on **On Hold** or **Conditional** blocks
  their certificate until you revisit it.