# Messages

Canonical page: https://carecard.ca/knowledge/care-card-guide/user-guide/messages
Language: en-CA











**Messages** is how you reach CareCard's support team from inside your account.
A question about a document stays attached to your record instead of getting
lost in email.

## The Messages Page [#the-messages-page]

Open **Messages** from the Side Menu. Your **Conversations** run down the left:

* Filter by **All**, **Unread**, or **Support**.
* Search by name.
* Select a conversation to read it on the right.

A new account starts empty — the right side reads **Select a Conversation**, and
an empty list reads **No conversations found**.

<img alt="Messages page empty state with All, Unread, and Support filters, a search icon, and Select a Conversation on the right" src="__img0" />

## Start a Conversation [#start-a-conversation]

Select **New**, choose a **Topic**, then select **Create Conversation**:

* **General** — Anything that isn't about one specific document.
* **Requirements** — Adds a **Requirement** field so you can name the exact one.
* **Technical Support** — The site itself, such as something that won't load or upload.

<img alt="New Conversation dialog with a Topic dropdown and Cancel and Create Conversation buttons" src="__img1" />

## Send a Message [#send-a-message]

Type in the box at the bottom and select **Send**. Your message appears in the
thread right away, grouped under a **Today** or **Yesterday** divider.

Quick-reply suggestions may appear below the box — they're optional shortcuts, so
you can always type your own message instead.

<img alt="Sent message shown in the thread under a Today divider, with the message box and Send button" src="__img2" />

You can also open a conversation about one document straight from the
[Requirements page](/care-card-guide/user-guide/requirements) — a requirement
row's <Dots /> menu has a **Message** action.

## Leave a Conversation [#leave-a-conversation]

Open the **Conversation Actions** menu at the top of a thread and choose
**Exit**. This only removes the thread from your list — the conversation and its
messages stay available to the support team and anyone else in it.

## Getting Told About Replies [#getting-told-about-replies]

Inside CareCard, the [notification bell](/care-card-guide/user-guide/home-dashboard)
in the top bar counts your unread replies across every conversation, and its
**Messages** row brings you back here.

To control this, open **Settings** → **Notifications** and use the **New
messages** switch. See [Settings](/care-card-guide/user-guide/settings).