# Updating Your Profile

Canonical page: https://carecard.ca/knowledge/care-card-guide/user-guide/profile-update











Keep your CareCard profile current so notifications reach you and your
submissions stay linked to the right details.

## How to update your profile [#how-to-update-your-profile]

Your profile page (**Profile** in the account menu) is where you manage every
part of your account: your name, date of birth, addresses, phone numbers, and
email addresses.

<img alt="Profile page listing Personal Information, Roles, Addresses, Phone Numbers, and Email Addresses sections" src="__img0" />

To edit a field, select the &#x2A;*⋯** menu next to any section and choose the
action you want — for example **Update Name**:

<img alt="Full Name edit dialog with First Name, Middle Name, and Last Name fields" src="__img1" />

## Changing your email [#changing-your-email]

To add another email address (useful if you want a backup sign-in address),
select **Add** next to **Email Addresses** and enter the new address. Newly
added addresses need their own eight-character verification code before
they're marked **Verified**. Until a new address is verified, keep using your current
email to log in.

<img alt="Add Email Address dialog with an email input field" src="__img2" />

## Date of birth — read this before you set it [#date-of-birth--read-this-before-you-set-it]

The **Date of Birth** row works differently from every other profile field,
so pay attention here:

* **Adding it the first time** is always available. If the row shows **Not
  provided**, select **Add** to open the dialog and enter your date of birth.

  <img alt="Add Date of Birth dialog with a date picker field" src="__img3" />

* **You can only change it within 30 days (1 month) of creating your
  account.** The 30-day window starts counting from your **account creation
  date** — not from the day you happened to add your date of birth. If you
  register today and add your date of birth two weeks later, you still only
  have until day 30 from registration to fix a mistake.

* **After that 30-day window closes, the edit option disappears** — there is
  no error message, warning, or "locked" label. The **Update*&#x2A; action next to
  Date of Birth simply stops showing up in the &#x2A;*⋯** menu. If you don't see
  an edit option, that's why.

* Once saved, your date of birth is shown **masked** (e.g. `****/**/15`) by
  default. Select the eye icon next to it to reveal or hide the full date.

<Callout type="warn">
  Because of the 30-day limit, double-check your date of birth carefully the first time you enter
  it. If you make a mistake and it's past the 30-day window, you'll need to contact support to have
  it corrected — you cannot fix it yourself from the Profile page anymore.
</Callout>

## Good to know [#good-to-know]

* Keep your **full name** on your profile exactly matching your official
  documents — mismatches are a common reason submissions get rejected.
* You can update your name, addresses, phone numbers, and email addresses at
  any time from the Profile page — there's no need to contact support for
  routine changes.
* **Date of birth is the one exception:** it can be added anytime, but once
  set, it can only be corrected within 30 days of registration. Get it right
  the first time.

<Callout type="info">
  If you can't remember your current password, log out and use &#x2A;*Forgot password?** on the [login
  page](/care-card-guide/login) instead.
</Callout>
