CareCardCareCard
CareCard GuideUser Guide

Checkout

Fill in checkout, enter your card in Moneris's secure fields, and read the payment status.

Checkout collects what CareCard needs to charge your cart. Your card details go only into Moneris, CareCard's payment processor — CareCard never sees your full card number or security code.

Contact & Billing

  • Cardholder Name — The name on the card.
  • Invoice Email — From your account; not editable here.
  • Phone Number.
  • Billing Address — Choose a saved profile address, or select Enter a New Billing Address and fill in Unit Number (optional), Street Number, Street Name, City, Province or State Code, Postal or ZIP Code, and Country Code.

Checkout page with Cardholder Name, Invoice Email, Country Calling Code, Phone Number, and Billing Address fields down to Province or State Code

Choosing a saved address still asks you to enter the street number and street name separately. Your saved profile address stays unchanged.

Payment Method

  • New Card — Enter a card in the secure fields below.
  • A saved card — Shown by its brand, last four digits, and expiry, from an earlier checkout where you saved it.

Using a new card, you can tick Save this payment method for future purchases I authorize to have it offered as a saved card next time.

Enter Your Card

For a new card, Moneris collects the Card Number, Expiry (MM/YY), and Security Code in its own secure fields, embedded in the checkout page. Use MM/YY for expiry; the security code is the 3 or 4 digits on your card.

A saved card only ever shows masked details (brand, last four digits, expiry). The full card number and security code are never shown in CareCard.

Bottom of Checkout showing the Payment Method field, Save this payment method checkbox, the Card Details notice, the itemized services table, Subtotal, Tax, Total, and the Pay button

A sandbox checkout shows Sandbox checkout — use test cards only. It does not charge a real card.

Pay

Below your card, Services in This Payment lists what you're buying with its Subtotal, Tax, and Total. Select Pay — it shows the amount, which matches your cart's Total — and CareCard shows Securing your payment… while it works.

Payment Status

StatusWhat it meansWhat to do
Verification neededYour bank wants extra verification firstComplete the verification shown on the page
Being verifiedMoneris hasn't reported back yetKeep the page open, or check its status later — don't pay again
Payment completeThe charge went throughYou're taken to the invoice for this payment
Payment not completedCareCard couldn't complete the paymentReturn to your cart to review and try again

If your bank asks for extra verification, complete it in the form CareCard shows. That step is between you and your bank; CareCard only reports whether it worked.

Resume, Check, or Cancel

While a payment is unresolved, CareCard offers:

  • Continue Payment — Resumes an interrupted step, such as entering your card again or finishing verification.
  • Check Payment Status — Refreshes the page with Moneris's latest answer, without starting a new charge.
  • Cancel Checkout — Stops a payment that's still waiting on you and returns your cart to Cart.

Card Details step of an in-progress checkout, with Continue Payment, Check Payment Status, and Cancel Checkout below it

If CareCard can't confirm a result, check your account and your card statement before trying again, so you don't pay twice.

If your cart or its prices changed since you opened Checkout, CareCard asks you to review your cart again before paying.

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